If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with ...
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If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
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Add this copy of Telephone and Helpdesk Skills: A Guide to Professional to cart. $19.79, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2014 by Springer-Verlag New York Inc..
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New. Contains: Illustrations, black & white. Guides to Professional English . XVI, 178 p. 1 illus. Intended for use in teaching English as a second language. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
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New. Contains: Illustrations, black & white. Guides to Professional English . XVI, 178 p. 1 illus. Intended for use in teaching English as a second language.
Add this copy of Telephone and Helpdesk Skills: A Guide to Professional to cart. $21.04, new condition, Sold by booksXpress, ships from Bayonne, NJ, UNITED STATES, published 2014 by Springer-Verlag New York Inc..
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New. Contains: Illustrations, black & white, Tables, black & white. Guides to Professional English . XVI, 178 p. 1 illus. Intended for use in teaching English as a second language.
Add this copy of Telephone and Helpdesk Skills: a Guide to Professional to cart. $21.42, new condition, Sold by BargainBookStores rated 4.0 out of 5 stars, ships from Grand Rapids, MI, UNITED STATES, published 2014 by Springer.
