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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Akkermans, Henk, and Voss, Chris (Foreword by)
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- Provides an up-to-date and current overview of service operations - Includes real-life examples and case studies- Focuses upon game-changing influence of IT enabled services

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    • Title: Service Operations Dynamics by Henk Akkermans
    • Publisher: Springer Nature
    • Print ISBN: 9783319720166, 3319720163
    • eText ISBN: 9783319720173
    • Edition: 2018 2018 edition
    • Format: EPUB eBook
    $16.50
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