Lean CX: How to Differentiate at Low Cost and Least Risk

This practical guide shows how to use Lean Management approaches to innovate your customer experience (CX) for cut-through. It uses real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, Read More

This practical guide shows how to use Lean Management approaches to innovate your customer experience (CX) for cut-through. It uses real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, Read Less

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