This is a handbook for trainers and human resource managers who want to show how the training they provide directly benefits their organization's strategic goals. The book presents tools for collecting six types of data useful in evaluating the success of any training. The six types of data all have a chapter devoted to them: client satisfaction: knowledge and skill acquisition; application and implementation of training on the job; business unit impact; return on investment; and intangible benfits. There are also tools to ...
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This is a handbook for trainers and human resource managers who want to show how the training they provide directly benefits their organization's strategic goals. The book presents tools for collecting six types of data useful in evaluating the success of any training. The six types of data all have a chapter devoted to them: client satisfaction: knowledge and skill acquisition; application and implementation of training on the job; business unit impact; return on investment; and intangible benfits. There are also tools to help assess the return on investment in a company's training scheme.
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