Dealing with Difficult People

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Read More

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Read Less

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  	This is a digital edition of this title. Buy eBook Lifetime Access: $19.99 Title: Dealing With Difficult People (Hbr Emotional Intelligence Series) by Harvard Business Review; Tony Schwartz; Mark Gerzon; Holly Weeks; Amy Gallo Publisher: Harvard Business Review Press Print ISBN: 9781633696082, 1633696081 eText ISBN: 9781633696099 Edition: 2018 Format: EPUB eBook	$19.99 Buy eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ