Attention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
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Attention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
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Add this copy of Calming Upset Customers (50-Minute Series) to cart. $1.99, good condition, Sold by Once Upon A Time Books rated 1.0 out of 5 stars, ships from Tontitown, AR, UNITED STATES, published 1996 by Crisp Pub Inc.
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Seller's Description:
This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
Add this copy of Calming Upset Customers, Revised Edition to cart. $3.88, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1996 by Crisp Learning.
Add this copy of Calming Upset Customers to cart. $19.85, fair condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1996 by Crisp Publications Inc.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 300grams, ISBN: 9781560523840.
Add this copy of Calming Upset Customers, Revised Edition (50-Minute to cart. $73.85, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from North Las Vegas, NV, UNITED STATES, published 1996 by Crisp Publications.
