Skip to main content alibris logo

Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer

by

Write The First Customer Review
Image not available
Filter Results
Shipping
Item Condition
Seller Rating
Other Options
Change Currency

Based on extensive hands-on experience and numerous real life examples, this groundbreaking book charts how to plan and launch a staff benchmark project--from identifying which internal functions to target for continuous improvement to selecting and contacting appropriate benchmark organizations. Provides a variety of sample questionnaires for potential benchmarking partners, distinct methods and systems for measuring tangible "before and after" results of staff functions, and expert guidance on how to communicate and rally ...

loading
Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer 1993, Pfeiffer, San Francisco, CA

ISBN-13: 9781555425739

Hardcover